Return & Refund Policy

Effective Date: April 2020

At Sasha HealthCare, we strive to provide high-quality refurbished and pre-owned medical equipment that meets the expectations of healthcare professionals. Due to the specialized nature of our products, our return and refund policy is designed to ensure clarity, fairness, and transparency.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product delivered is damaged, defective, or not as described
• The issue is reported within 48 hours of delivery
• The product has not been installed, used, or modified
• The equipment is returned in its original condition with all accessories and documentation

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased under final sale or clearance
• Equipment that has been installed, used, or altered
• Customized or specially configured medical equipment
• Any product returned without prior approval

3. Return Request Process

To initiate a return:

1. Contact us within 48 hours of delivery
2. Email: info@sashahealthcare.com
3. Provide:
   • Order details
   • Product name
   • Images/videos of the issue

Our team will review your request and respond within 2–3 business days.

4. Inspection & Approval

• Once the return is approved, the product must be shipped back to our facility
• After receiving the product, our technical team will inspect it
• If the issue is verified, the return will be approved for refund or replacement

5. Refund Policy

• Refunds will be processed only after successful inspection
• Approved refunds will be issued within 7–10 business days
• Refunds will be made via the original payment method or bank transfer
• Shipping, handling, and installation charges (if any) are non-refundable

6. Replacement Policy

• In case of defective or damaged equipment, we may offer a replacement instead of a refund, depending on availability
• Replacement timelines may vary based on product type and logistics

7. Shipping & Logistics

• Return shipping costs may be covered by Sasha HealthCare only if the issue is verified as our responsibility
• Customers are responsible for proper packaging to prevent damage during return transit

8. Cancellation Policy

• Orders can be canceled only before dispatch
• Once the product is shipped, cancellation is not allowed

9. Warranty Support

• Many of our products come with limited warranty support
• Warranty terms vary by product and will be shared at the time of purchase

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: info@sashahealthcare.com
📞 Phone: +91 8009699599
📍 Address: Keesara, Secunderabad, Telangana, India
🌐 Website: www.sashahealthcare.com

Sasha HealthCare is committed to delivering reliable medical equipment and ensuring customer satisfaction through transparent policies and professional support.